Privacy Policy

Mackenzie Melbourne — Privacy Policy

At Mackenzie Melbourne, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your data when you interact with our website or purchase our products.

Nothing in this policy affects your rights under Australian Consumer Law (ACL) or the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you visit our website or place an order:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (processed securely by our payment partners)

  • Order history

  • Device information

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide tracking and delivery updates

  • Process secure payments and prevent fraud

  • Respond to customer inquiries

  • Improve our website and services

  • Send promotional emails (only with your consent)

  • Comply with legal obligations

We do not sell personal information.

3. Sharing Your Information

We may share your data with:

  • Payment processors

  • Delivery and logistics partners

  • IT and analytics service providers

  • Customer support partners

These third parties only access your data to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

4. International Data Transfers

As our operating entity, Marchetti Milano Limited, is based in Hong Kong, some information may be processed or stored outside Australia.

We ensure that all data transfers comply with the Australian Privacy Principles and maintain appropriate safeguards.

5. Data Security

We take reasonable steps to protect your personal information, including:

  • Secure encrypted payment processing

  • Restricted staff access to sensitive data

  • Firewalls, SSL encryption, and secure servers

  • Regular monitoring for security vulnerabilities

However, no method of online transmission is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal information only as long as necessary to:

  • fulfill your orders

  • meet our legal, accounting, or reporting obligations

  • resolve disputes and enforce agreements

When no longer required, your information is securely deleted or anonymised.

7. Your Rights

Under Australian Privacy Law, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of your personal information

  • Withdraw consent to marketing communications at any time

  • Request information on how your data is handled

To exercise any of these rights, please contact us.

8. Cookies and Tracking Technology

We use cookies and similar tools to:

  • remember your preferences

  • improve website performance

  • personalise your shopping experience

  • analyse website traffic

  • support marketing tools

You may disable cookies in your browser settings, but this may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.

We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or wish to exercise your privacy rights, you can contact us at:

info@mackenziemelbourne.com

Customer Service Hours: Monday–Friday, 9am–6pm AEDT